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<h2><b>Position Overview</b></h2>
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Software Architect within PNC's Technology organization, you will be based in Pittsburgh, PA or Birmingham, AL.

<b>Job Description</b>

Ideal candidate will have working expertise and success as a ServiceNow Architect and will have extensive knowledge of the ServiceNow platform foundational architecture and offerings.  This individual will have experience leading implementation of solutions on the ServiceNow platform ad be expected to delivery quality solutions on the platform using ServiceNow best practices and following guidance of the Enterprise Architecture Guiding principles.  The Architect will design solutions and options to business partners to select the most appropriate solution architecture with the goal of meeting targeted business outcomes.
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 	<li>Service as the ServiceNow Expert with extensive knowledge of the platform foundational architecture and offerings</li>
 	<li>Lead platform upgrades and patching to maintain a stable and current platform for the enterprise</li>
 	<li>Service as a liaison between the platform team, architecture, business partners, and stakeholders to design and implement best in class solutions necessary to achieve business outcomes</li>
 	<li>Manage and maintain ServiceNow platform architecture diagrams</li>
 	<li>Determine gaps between business requirements and product capability and define workable solutions to bridge the gaps</li>
 	<li>Develop reference architectures and best practices for ServiceNow solutions</li>
 	<li>Provide consulting, design and deployment services for enterprise ITSM integration and enhancements to deliver best in class solutions</li>
 	<li>Expand ServiceNow capability and use of new modules that will enable the enterprise to drive platform value ultimately delivery process optimization and automation</li>
 	<li>Design and deploy ServiceNow solutions involving  all modules of ServiceNow</li>
 	<li>Participates in defining functional designs and application systems architecture across all technologies and platforms.</li>
 	<li>Designs an application's technical infrastructure, such as specific databases, programming languages, utilities, and testing approaches.</li>
 	<li>Participates in the assessment of software defects discovered during the quality assurance process.</li>
 	<li>Participates in addressing enterprise-wide platform and technology requirements for applications.</li>
 	<li>Develops detailed programming instructions to solve business problems through automation support.</li>
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PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
<ul>
 	<li><b>Customer Focused</b> - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.</li>
 	<li><b>Managing Risk</b> - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.</li>
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<h2><b>Competencies</b></h2>
Business Assessment – Knowledge of the activities, tasks, practices and deliverables for assessing and documenting business opportunities; ability to assess the benefits, risks, and success factors of potential applications.

Application Development Tools – Knowledge of and ability to utilize a variety of specific tools and toolkits for the development and support of applications.

Industry Knowledge – Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply this knowledge appropriately to diverse situations.

IT Architecture – Knowledge of and ability to design and improve organizational IT structures and blueprints in order to better support business operations and efficiently achieve organizational objectives.

Platform Architecture – Knowledge of technologies and methods to design processing mechanisms and roadmaps to execute business application systems; ability to design these roadmaps and deploy supportive interfaces for end-users to access related systems, in accordance with standards and processes.

Products and Services – Knowledge of major products and services and product and service groups; ability to apply this knowledge appropriately to diverse situations.

Service Oriented Architecture Technologies – Knowledge of the technologies used to enable excellent IT service for business clients; ability to develop, implement and support a variety of such technologies.
Software Process Improvement (SPI) – Knowledge of formal software process improvement disciplines, and ability to assess and improve the quality and operating costs associated with an existing application.</div>
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<h2><b>Work Experience</b></h2>
Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.</div>
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<h2><b>Education</b></h2>
Bachelors

<b>Additional Job Description</b>

<b>Benefits</b>
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PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit <a href="https://www.pncbenefits.com/" target="_blank" rel="noopener">pncbenefits.com</a> &gt; New to PNC.

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<b>Disability Accommodations Statement:</b>

The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com.

The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.

<b>Equal Employment Opportunity (EEO):</b>PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

<b>California Residents</b>

Refer to the <a href="https://content.pncmc.com/live/pnc/aboutus/HR/Onboarding/PNC_CCPA_Privacy_Disclosure_Employee.pdf" target="_blank" rel="noopener">California Consumer Privacy Act Privacy Notice</a> to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

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